Welcome to Acorn Engineering

Customer Service

Shipping & Delivery
We use economy postal services and carriers.   Higher value items are sent using tracked and/or signed for services.   We are happy to upgrade postage to express services where requested, upon payment of any additional costs.   Please contact us by phone if you want to do this. Overseas shipping may incur postage surcharges.   Please contact us first for a shipping quote.   Please state your country so we can calculate shipping correctly.
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Privacy & Security
We NEVER share your details with other people.   All transactions on this site are secure using the latest methods.
 
Returns & Replacements
PLEASE KEEP YOUR RECEIPT OR INVOICE SAFE.  YOU WILL NEED IT IN THE EVENT OF A RETURN OR REFUND BEING REQUESTED.
Goods supplied may be returned for refund within 14 days of purchase.  Return postage costs are the buyers responsibility. Goods returned must be 'as new', uninstalled and complete with any original packaging, instruction books or leaflets etc.   
In the case of goods supplied incorrectly by us we will arrange collection from you, or ask you to take the item to a courier drop off point (typically a high street convenience store) or provide a pre-paid 'returns' bag,   We accept responsibility for return postage costs.
Faulty goods should be returned for examination and checking.  We will repair or replace where faults are confirmed.  We suggest phoning us first to discuss any problems as often perceived faults turn out to be due to other causes, or can be easily rectified.  Buyer is initially responsible for return costs but where a fault is confirmed, return postage will be refunded.
 
Ordering and payments
Please create an order by placing your item(s) in the basket and proceeding to checkout where you can pay by either card or Paypal. We are also happy to accept telephone orders.  Payments in currencies other than Sterling (GBP) will be subject to a currency conversion fee.   Please enquire.